At Serren Voyages, we strive to deliver your orders promptly and safely. This Shipping Policy explains how we process, handle, and deliver your purchases.
1. Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Since we offer Cash on Delivery (COD) as the only payment method, please ensure that the recipient is available to make the payment upon delivery.
2. Shipping Methods and Delivery Time
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We ship worldwide using reliable courier services.
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Estimated delivery times vary based on your location:
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Domestic: 3–7 business days
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International: 7–21 business days
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Delivery times are estimates and may be affected by customs, local regulations, or unforeseen delays.
3. Shipping Charges
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Shipping costs are calculated at checkout and may vary depending on location, weight, and size of the order.
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Any customs duties, taxes, or import fees for international shipments are the responsibility of the recipient.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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Use this number to track the status of your delivery.
5. Delivery Issues
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Serren Voyages is not responsible for delays or losses caused by the courier, customs, or incorrect address details.
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Please provide accurate shipping information to avoid delivery issues.
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In case of a lost or damaged shipment, contact [email protected] for assistance.
6. Contact Information
For any questions or concerns regarding shipping, delivery, or tracking, please contact us at:
Email: [email protected]