At Serren Voyages, we want you to be fully satisfied with your purchase. This policy explains how returns and refunds are handled for products purchased from our website.
1. Eligibility for Returns
Returns are accepted within 7 days of delivery.
Products must be unused, in original condition, and with all packaging intact.
Items damaged due to shipping or manufacturing defects are eligible for a replacement or refund.
2. Non-Returnable Items
Products that are used, altered, or damaged by the customer are not eligible for returns.
Any items purchased as part of a clearance or promotional sale may be excluded, as indicated at the time of purchase.
3. How to Initiate a Return
To initiate a return, contact our customer support team at [email protected] within 7 days of receiving your order. Include:
Your order number
Product name(s)
Reason for return
Our team will guide you through the return process and provide instructions for sending the item back.
4. Refund Process
Refunds will be processed only after we receive and inspect the returned item.
Refunds are issued via the same method as your original payment. Since we operate on Cash on Delivery (COD) as the payment method.
Please allow 5–7 business days for the refund to be completed after the return is approved.
5. Replacements
If you receive a defective or damaged product, we can provide a replacement at no additional cost. Contact us at [email protected] with details and photos of the issue.
6. Shipping for Returns
Customers are responsible for return shipping unless the return is due to our error ( wrong or defective product).
We recommend using a trackable shipping service to ensure the item reaches us safely.
7. Contact Information
For any questions or assistance regarding returns or refunds, please contact us at:
Email: [email protected]